Lycos: Customer Support

[Hrach_Techie]

TITLE: Developer/Administrator for Customer Support Application

START DATE/ TIME: ASAP

DURATION: Permanent

LOCATION: Yerevan, Armenia

JOB DESCRIPTION: A challenging opportunity has arisen for up to 3 developers/administrators to join our creative, professional and multinational environment at Lycos Europe, involved in the design and implementation of customer support related functionality (Change Requests, Enhancements). The successful candidates should have ideally some experience with workflow based or ticketing applications or customer management tools (e.g. Remedy, Clarify, Siebel).
The positions will be mainly office based with occasional visits to our premise in Gütersloh/Germany, if necessary to work with business representatives during the design phase, deliver solutions and provide upgrades where necessary/appropriate.
These roles require extensive and ongoing training. Thus, you are expected to be enthusiastic to learn and either to travel to training sites in the UK or Sweden or to join on-site trainings in Yerevan.

JOB RESPONSIBILITIES: The key elements of these roles are the development and delivery of new or modified functionality based on our given Remedy ARS platform. The candidates are required to work closely with the other functional and technical members of the international Service Platforms Team. This comprises a close relationship to the Test- and QA-Department as well.

REQUIRED QUALIFICATIONS:
- Good knowledge of system integration and practical experience of planning, designing and implementation architectures in complex environments.
- Knowledge of Remedy AR System 5.x/6.x, Remedy Mid-Tier, Remedy email engine and/or RAC certification would be advantageous.
- Relevant experience is beneficial;
- UNIX
- Solaris
- SQL
- C/C++
- Crystal Reports
- ITIL
- SOAP/XML
- Java.

REMUNERATION/ SALARY: Attractive

APPLICATION PROCEDURES: Please send your CV to: info@lycos-europe.am.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE: 15 November 2004

APPLICATION DEADLINE: 15 December 2004

ABOUT COMPANY: Lycos Europe is one of the leading European Internet destinations, operating a pan-European network of websites in nine languages. Covering Germany, France, Great Britain, Sweden, Denmark, Italy, the Netherlands, Spain and Russia, Lycos Europe is the no. 2 portal in terms of reach in Europe. With more than 25 million regular unique users, Lycos generates more than 2.5 billion page views each month.
As a general interest portal for a wide audience, the company offers a full range of services such as communication tools (Email, Mobile services, Messenger), communities (Chat, Dating), homepage building/web hosting, shopping, search and selective content channels.

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