Technical Support Engineer - Epygi Labs AM LLC

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TITLE: Technical Support Engineer


TERM: Full time


LOCATION: Yerevan, Armenia


JOB DESCRIPTION: As a member of Epygi Labs Technical Support, the incumbent will provide real-time technical support on our products via telephone and email response. The fundamental goal of this position is to help our customers achieve success using our products.


JOB RESPONSIBILITIES:
- Communicate clearly and precisely with customers and maintain accurate and timely records in our incident tracking system;
- Solve basic common user problems in real time, including software functionality problems and questions (data communication/ networking troubleshooting and installation problems and questions, networking software, network protocols and VoIP related issues);
- Work as part of a multi-disciplined team;
- Communicate with other SW developers and test engineers;
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
- MS or BS in Computer Sciences, Electrical Engineering or equivalent;
- Previous work experience with networking software is preferred;
- Ability to learn and adapt quickly;
- Good knowledge of both written and spoken English language;
- Strong analytical and troubleshooting skills;
- Outstanding verbal and written communication skills;
- Previous experience in software/ hardware technical support is a plus;
- Ability to determine and set own priorities;
- Self-directed personality.


APPLICATION PROCEDURES: To apply, email detailed CV to: hr@epygilab.am. Please mention the position you are applying for in the subject line of your e-mail.



OPENING DATE: 24 March 2006


APPLICATION DEADLINE: 23 April 2006

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Position is still open.

[Hrach_Techie]

Sur jan privet cat tanem!
u menja na kurse uchatsa pacani ochen tolkovije
moroz odnim slovom i v C++ i v Java
background imejut rabotali na raznije malenkije firmi
kto web designer-om kto programmistom
no tolkovije pacani - ne fuflo
probelma v tom chto oni uchatsa shas v AUA
na pervom kurse - vozmozhno voobshe dogovoritsa s management-om
vplane time difference chto mozhno popozzhe
ili dopolnjat proguli after - hours ami ili rabotoi over weekend

pacani tolkovije s rajonov
rabotjagi pesec kuda nekuda
ja ponimaju nado proti interview i vsju offcialku
ja uveren chto oni so svoimi dannimi vpolne a match for the position
pacani s raionov prijexali uchitsa
xochetsa prosto pomoch im
baic hajakan dzeverov che eli
tolkovoje pacani eto 100%

vopros vozmozhno li sovmeshat s uchjoboi
ili s etm strogo u vas?

spasibo bolshoje Sur jan

[Hrach_Techie]

da zabil
english is perfect too

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Hrach jan, oni smogut s 3/4-x do 11-i rabotat'?

[Hrach_Techie]

ja tebe zavtra konkretneje otvechu Sur jan
nado s nimi peregovorit

spasibo dorogoi!

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Position is still open.