Vacancy/ M-Possible

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TITLE: Customer Support Specialist

TERM: Full time

START DATE/ TIME: ASAP

DURATION: Long term

LOCATION: Yerevan, Armenia

JOB DESCRIPTION: For this position the incumbent will be supporting customers using the Windows CE operating system on various mobile devices. He/she will be working with the company's international clients via email, phone, and in person, so solid communication skills will be vital to his/her success.

JOB RESPONSIBILITIES:
- Escalate and track new issues to closure;
- Support for customers utilizing wireless devices and related technologies;
- Interact with product and engineering teams internally and externally;
- Provide advanced troubleshooting for handset/ device related issues & services;
- Build customer loyalty through timely and effective one call resolution.

REQUIRED QUALIFICATIONS:

- Passionate about supplying end users with the highest level of customer support possible;
- Aptitude & ability to learn technical information and execute key learnings quickly toward a world class customer experience;
- Demonstrated competency in Windows based environment;
- Extensive knowledge of all Window Operating Systems;
- Excellent communication and presentation skills;
- Excellent knowledge of English and Russian languages;
- Willingness to work night shifts.

REMUNERATION/ SALARY: Competitive + Medical Insurance

APPLICATION PROCEDURES: Interested candidates should email their full CV together with a cover letter to: resume@i-mate.am. Att: Customer Support.

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Position still open

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For those interested, one more position has been added, so there is a vacancy to be filled, please apply to resume@i-mate.am
Details are in previous post