TITLE: Technical Support Engineer
TERM: Full time
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: As a member of Epygi Labs Technical Support, the incumbent will provide real-time technical support on our products via telephone and email response. The fundamental goal of this position is to help our customers achieve success using our products.
JOB RESPONSIBILITIES:
- Communicate clearly and precisely with customers and maintain accurate and timely records in our incident tracking system;
- Solve basic common user problems in real time, including software functionality problems and questions (data communication/ networking troubleshooting and installation problems and questions, networking software, network protocols and VoIP related issues);
- Work as part of a multi-disciplined team;
- Communicate with other SW developers and test engineers;
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
- MS or BS in Computer Sciences, Electrical Engineering or equivalent;
- Previous work experience with networking software is preferred;
- Ability to learn and adapt quickly;
- Good knowledge of both written and spoken English language;
- Strong analytical and troubleshooting skills;
- Outstanding verbal and written communication skills;
- Previous experience in software/ hardware technical support is a plus;
- Ability to determine and set own priorities;
- Self-directed personality.
APPLICATION PROCEDURES: To apply, email detailed CV to:
[email protected]. Please mention the position you are applying for in the subject line of your e-mail.
OPENING DATE: 24 March 2006
APPLICATION DEADLINE: 23 April 2006
Technical Support Engineer - Epygi Labs AM LLC
