Technical Support Specialist - M-Possible CJSC

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COMPANY: M-Possible
TITLE: Technical Support Specialist
TERM: Long-term
LOCATION: Yerevan, Armenia

JOB DESCRIPTION:
For this position you will be supporting customers using the Windows CE operating system on various mobile devices. You will be working with our international clients via email, phone, and in person, so your solid communication skills will be vital to your success!

Keys to success:
--> Demonstrate experience in a Technical Support environment
--> Passionate about supplying end users with the highest level of customer support possible

JOB RESPONSIBILITIES:
- Escalate and track new issues to closure
- Support for customers utilizing wireless devices and related technologies
- Interact with product and engineering teams internally and externally
- Provide advanced troubleshooting for handset/ device related issues & services
- Build customer loyalty through timely and effective one call resolution


REQUIRED QUALIFICATIONS:
- 2+ years of demonstrated experience in a Technical Support environment
- Passionate about supplying end users with the highest level of customer support possible
- Aptitude & ability to learn technical information and execute key learning quickly toward a world class customer experience.
- Demonstrated competency in Windows based environment
- Extensive knowledge of all Window Operating Systems
- Excellent communication skills and presentation skills
- Excellent knowledge of English and Russian


APPLICATION PROCEDURES: To apply, email detailed CV to: [email protected]
Please mention the position you are applying for in the subject line of your e-mail.

OPENING DATE: 17 April 2006


APPLICATION DEADLINE: 17 May 2006